RETURNS AND REFUND POLICY
1. Returns Initiation: Returns must be initiated within fourteen (14) days from the delivery date for beauty products. Items should be returned in their original condition.
- Eligibility for Exchange: To be eligible for an exchange, returned beauty products must be in undamaged, good condition, unopened, and in the original packaging.
- Exchange Value: Exchange value will be issued in the form of store credit through beauty vouchers, not in cash.
- Timely Initiations: Requests for returns or exchanges should be initiated within twenty (14) days from the delivery date, and late requests may not be accepted.
- Delivery Service: Heyyo Skin provides a reliable delivery service with orders expected to be delivered within 3 business days across Malaysia.
- Shipping Fees and Delivery Times: Heyyo Skin offers flexible shipping fees and delivery times depending on the location within Malaysia.
Make sure to customize the policy based on the specific needs and nature of your beauty products business. This includes any unique aspects such as special packaging requirements for certain products or additional conditions for returns and exchanges. Always ensure that your policy is clear, concise, and easily accessible on your E-commerce platform.